This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://cznest.ae (the “Site”).

PERSONAL INFORMATION WE COLLECT

Upon making a transaction or endeavoring to initiate a transaction through the website, we gather specific details from you, encompassing your nomenclature, residence for billing purposes, shipping destination, payment particulars (comprising credit card numbers), electronic mail address, and contact number. These data points are denominated as "Order Information."

HOW DO WE USE YOUR PERSONAL INFORMATION?

The Order Information acquired is primarily utilized for the purpose of executing orders placed through the Site. This encompasses the processing of payment details, coordination of shipment, and issuance of invoices and/or order confirmations to you. Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud;

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to power our online store.

DATA RETENTION

Upon placing an order through the Site, your Order Information will be retained in our records, unless and until a request for the deletion of this information is communicated to us.

CHANGES

This privacy policy may be periodically revised to account for modifications in our practices or other operational, legal, or regulatory considerations.

RETURN OF ITEMS

Return of Items of Proper Quality:

The return of Items is possible if the Items are kept in the original packaging with tags and labels and have not been used. In case of return, all packaging elements and accompanying items related to the Items (packaging, tags, stickers, additional accessories, etc.) must be returned.

The Buyer has the right to refuse the ordered Items at any time before receiving them, and after receiving the Items, within 14 days, excluding the day of purchase.

Return of Items of proper quality is possible if their appearance, consumer properties, and the document confirming the fact and conditions of purchase of the specified Items are preserved.

In case of the Buyer's refusal of the Items, the Seller returns the cost of the returned Items to the Buyer, excluding the Seller's expenses related to the delivery of the returned Items by the Buyer, within 3-14 business days from the date of receipt of the returned Items at the Seller's warehouse.

Return of Items of Improper Quality:

• Items of improper quality are considered to be Items that are defective and cannot fulfill their functional qualities.
• The external appearance and completeness of the Items, as well as the completeness of the entire Order, must be checked by the Recipient at the time of receiving the Items.
• Refusal of return may be received for Items of improper quality that have been soiled or worn.
• Items that have been damaged due to normal wear and tear are not considered defective or of improper quality.